Synergaid AI App Builder FAQ

Question 1

What is the Synergaid AI App Builder?

Accepted Answer

The Synergaid AI App Builder is an AI application builder that lets you create powerful tools without writing code. You design forms, add AI instructions in plain English, and connect logic visually — then run your app to get instant results.

Question 2

Do I need technical skills?

Accepted Answer

No. The Synergaid AI App Builder is designed for non-technical users. If you can write an email, you can build an AI-powered app. Everything is drag-and-drop or plain English.

Question 3

How does the free trial work?

Accepted Answer

Sign up with your email — no credit card required. You get a 7-day trial with 25 credits to explore the full platform. After the trial, you move to the Free plan with 5 credits per day, resetting at midnight UTC.

Question 4

What happens after my trial expires?

Accepted Answer

You automatically move to the Free plan, which gives you 5 credits every day. Your apps and data are preserved. You can upgrade anytime for more credits and features.

Question 5

Which AI models are available?

Accepted Answer

The Synergaid AI App Builder includes 10 AI models from Google and OpenAI: Gemini 2.5 Pro, Gemini 3.1 Pro, Gemini 3 Flash, Gemini 2.5 Flash, Gemini 2.5 Flash Lite, Gemini 3 Pro Image (for image generation), GPT-5, GPT-5.2, GPT-5 Mini, and GPT-5 Nano. All models are included with every plan — no API keys required.

Question 6

Can I choose which AI model to use?

Accepted Answer

Yes. You can select the AI model for each prompt step in your app. This lets you pick a faster model for simple tasks and a more powerful model for complex analysis — optimising both speed and quality.

Question 7

Do I need my own API keys for AI?

Accepted Answer

No. All AI models are included with your Synergaid AI App Builder plan. You don't need to create accounts with Google or OpenAI or manage any API keys. For optional external integrations like Perplexity or Firecrawl, you can add your own API keys.

Question 8

What types of forms can I create?

Accepted Answer

You can use text fields, text areas, numbers, dropdowns, multi-select, date pickers, checkboxes, radio buttons, and file uploads. Each field supports validation rules, conditional visibility, and help text.

Question 9

How do AI prompts work?

Accepted Answer

You write instructions in plain English, referencing your form fields with {{field_name}} placeholders. When a user runs the app, their inputs fill in the placeholders and the AI generates a response based on your instructions.

Question 10

What is the logic canvas?

Accepted Answer

The logic canvas is a visual workflow builder where you connect steps — AI prompts, API calls, conditions, and data transformations — like a flowchart. It lets you build multi-step workflows without coding.

Question 11

Can I use external data sources?

Accepted Answer

Yes. The Synergaid AI App Builder supports integrations with Perplexity (web research), Firecrawl (web scraping), HDX HAPI (humanitarian data), OpenSanctions, and exchange rate APIs. You configure these as nodes in your logic canvas.

Question 12

What counts as a run?

Accepted Answer

A run executes all steps in your app's workflow. Each step has a credit cost: standard prompts and API calls cost 1 credit, image generation costs 2, and voice generation costs 3. Simple nodes like charts, branches, and data lookups are free. You can see the total cost before running.

Question 13

Can I export my results?

Accepted Answer

Yes. Every run output can be exported as PDF, Word document (DOCX), or JSON. You can also view and compare past runs from the run history page.

Question 14

How long does a run take?

Accepted Answer

Most runs complete in 10–60 seconds depending on the number of AI steps and external API calls. You'll see a real-time progress indicator while the run executes.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express.

Question 16

What happens when I run out of credits?

Accepted Answer

Runs will be paused until you purchase additional credits. You can buy credit packs starting at $9 for 50 credits from the Settings page, or upgrade your plan for more monthly credits.

Question 17

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime. You'll retain access to all features until the end of your current billing period. Your apps and data are preserved after cancellation.

Question 18

Is there an enterprise plan?

Accepted Answer

Yes! For teams needing unlimited runs, SSO, custom integrations, or dedicated support, contact us for a tailored enterprise plan.

Question 19

Is my data secure?

Accepted Answer

Yes. We use encryption in transit (TLS) and at rest, row-level security on all database tables, and secure API key storage. Your data is isolated per workspace and never shared with other users.

Question 20

Do you use my data to train AI models?

Accepted Answer

No. Your content is only sent to AI providers to process your specific request. We do not use your data to train, fine-tune, or improve any AI models.

Question 21

Where is my data stored?

Accepted Answer

Our infrastructure is hosted on secure cloud providers. Data may be processed in regions outside Australia, but we ensure appropriate safeguards are in place in accordance with Australian privacy law.

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Getting started

AI models

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